Cloudoe, located at Moeskampweg 1, 5222 AW 's-Hertogenbosch, is responsible for processing personal data as shown in this privacy statement.

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Our contact details:

Cloudie BV
Moeskampweg 1
5222 AW 's-Hertogenbosch +31 (0) 88 — 4260100 https://www.cloudoe.nl

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Personal data that we process

Cloudoe processes your personal data because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data that we process:
First name and last name, gender, telephone number, email address, IP address, Browser data and device type, browsing behavior on the website, other personal data provided by the user to create an account in the “my environment”.

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Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are under 16 years old. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we are without that permission

if you have collected personal information about a minor, please contact us at securityofficer@cloudoe.nl and we will delete this information.

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For what purpose and on what basis do we process personal data

Cloudoe processes your personal data for the following purposes: coordinating contracts and orders, communicating about support questions, billing, telephony, sending newsletters and mailings, sending Service Alerts, communication to discuss progress, new developments and service opportunities, Cookies to see how many visitors and where from. Based on Google Analytics.

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Automated decision making

Cloudoe DOES NOT make decisions based on automated processing on matters that can have (significant) consequences for people.

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How long we keep personal data

‍Cloudoe does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected and complies with the legal retention periods.

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Sharing personal data with third parties

Cloudoe does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Cloudoe remains responsible for these processing operations.

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Cookies, or similar techniques, that we use

Cloudoe uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Cloudoe uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. When you first visited our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all previously stored information via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookieswat-zijn-het-en-wat-doe-ik-ermee/

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View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Cloudoe and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to: securityofficer@cloudoe.nl. To ensure that the request for inspection has been made by you, we ask you to send a copy of your ID with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and social security number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

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Data Protection Officer

From Cloudoe, Mr. Peter van den Berg is the Data Protection Officer. He can be reached via: securityofficer@cloudoe.nl.

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How we protect personal data

Cloudoe takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us at: securityofficer@cloudoe.nl.

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Complaints procedure

To ensure quality within Cloudoe, Cloudoe would like to know whether its customers and other relevant stakeholders are satisfied with the service. Even if you are dissatisfied and/or have complaints, Cloudoe will offer an opportunity to satisfy them again. With your feedback, we can take Cloudoe's quality to a higher level. If you also have points for improvement, or comments on our services, please send a message to Cloudoe at support@cloudoe.nl. You will receive a response from us within 5 working days.