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valuable connections made together!

Welcome.

Make every customer interaction a success!

Cloudoe offers customer contact solutions, fully tailored to the needs of your customers and organization.

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Innovation knowledge is the deciding factor for de Nederlandse Loterij to choose Cloudoe

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In our channel strategy, we consciously consider the target audience of each business proposition.

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Comprehensive selection process leads to Cloudoe as the ideal partner.

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What we do

Why choose Cloudoe as your customer contact center supplier?

Over 10 years of experience in customer contact

Due to our years of experience, we know how to efficiently optimise processes, how the implementation trajectory for improving customer contact works and how to offer you the best possible solution.

A personal partner who is always there for you

One of our biggest pillars is personal contact. At Cloudoe, we are always there for you and, in addition to our implementation team, we also have a great support team that will always help you find the answer to your question.

Always going the extra mile

Our support is always dedicated to provide an excellent service. We think along with the challenges you face, even if it lies outside our direct sphere of influence. With our experience, we hae a thorough understanding on how to optimise processes and how to best assist our customers with the challenges they encounter.

Our solutions

All your customer contact channels centralised in one central place.

Genesys Cloud

Genesys Cloud, the trusted all-in-one Cloud platform. With its API-based open architecture, Genesys offers the future of CX.

Talkdesk

Transform customer experiences and increase operational efficiency with the AI-powered cloud contact center platform.

AMI

The email solution developed by Cloudoe for Genesys Cloud for advanced processing of large email flows.

Unified Communications

For all your business calls, video calls and provider services.

More efficient and higher quality customer contact

Cloudoe designs and implements a logical customer contact landscape

Agents are smartly classified based on the agent's qualification

Scattered customer contact systems centralised into one central place

Cloudoe centralises all multimedia together in one central system; the omnichannel solution

The service level applies to all multimedia

All information is kept up to date in real time

Cloudoe creates dashboards based on the needs of each employee type

Central and digital knowledge overviews that are easily accesible

Cloudoe implements a customized knowledge center that can be used to retrieve knowledge for each business unit

The agent can consult the contact center during calls during which the contact center provides smart suggestions.

The knowledge center is used during the onboarding of agents, which accelerates their learning process.

Implementation of smart technologies and developments within the contact center world

Cloudoe uses AI technologies to improve customer contact, such as emotion detection during phone calls and automatic summaries of customer conversations.

Cloudoe stays up to date with the latest developments, and informs our customers about relevant new opportunities

We implement new insights and developments and provided clear onboarding processes for these new processes.

Workspace management dashboard

Get insight into all service levels and individual agents. This enables your organization to use data-driven strategies to optimize the customer contact funnel and agent performance.

Aalto mobile app UI with two home listings and a title at the top saying 12 new matches

Aalto mobile app screen showing Seller Q&A with collapsable questions and answers

Mobile screen showing a kitchen with a virtual tour badge

Aalto mobile app UI or home front door, confetti and the word Congratulations at the top and the home name below with the label of sold

Aalto mobile app UI or home front door, confetti and the word Congratulations at the top and the home name below with the label of sold

We are proud to work with
these organizations.

News & developments.

𝗧𝗿𝗲𝗻𝗱𝘀 𝗶𝗻 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁

Ontdek de toekomst van klantenservice met Cloudoe's AI-oplossingen!

DELTA Fiber maakt grote sprong voorwaarts met migratie naar Genesys Cloud

Discover Cloudoe's opportunities for your organization!

Dianne would love to talk to you!