New partnership with Talkdesk

Cloudoe has entered into a new partnership with Talkdesk to enhance customer experiences for businesses. Today, we announce our collaborative venture with Talkdesk®, Inc., a global leader in cloud-based contact center solutions tailored for customer-centric companies. Talkdesk empowers organizations to optimize customer experiences (CX) through scalable business performance and user-friendly interfaces.

Talkdesk CX Cloud enables seamless adaptation of contact center operations to evolving customer service and sales demands, driving enhanced productivity, customer satisfaction, and cost efficiency.

Martien Verhoeven, CEO of Cloudoe, expressed enthusiasm about the partnership: “We are thrilled to welcome Talkdesk as a new addition to our service offerings at Cloudoe! Our goal is to establish Cloudoe as the leading CX partner in our region across all industries where Customer Experience is paramount. Our collaboration with Talkdesk was driven by mutual flexibility, shared cultural values, and a passion for customer engagement. With over a decade of industry expertise, we are confident in our shared success and eagerly anticipate serving our customer organizations together.”

Talkdesk integrates advanced AI capabilities across its suite of products, including pioneering human-in-the-loop technology for contact centers. The company continues to innovate in the CX landscape with industry-specific contact center solutions.

Stew Hale, Vice President of Resellers & Channels EMEA at Talkdesk, emphasized the growing importance of customer experience: “Customer experience has become the cornerstone of brand trust and loyalty, surpassing the products and services themselves. Organizations are increasingly recognizing this shift and transforming their contact centers into strategic assets for delivering exceptional customer experiences. Cloudoe is committed to facilitating this transformation, leveraging Talkdesk software to tailor solutions that align with unique CX objectives and organizational needs.”